We take great pride in creating custom-made signage & stationery for your events. Due to the personalised nature of our products, we have a strict returns policy as outlined below.

Refunds

Custom-Made Items: All our items are designed and custom-made to order. Therefore, once your order is shipped we will not offer refunds.

Order Confirmation: By placing an order with us, you agree to our terms and conditions, including our no-refund policy after shipping.

Order Cancellation

Full Refund: If you need to cancel your order and no design work has commenced and materials have not been purchased, we will issue a full refund.

Partial Refund: If you need to cancel your order after the design process has begun, but before materials have been purchased, you will receive a 60% refund of the total order value.

Partial Refund: If you need to cancel your order after the design process has begun and after materials have been purchased, you will receive a 30% refund of the total order value.

Damaged Items in Transit

Packing Standards: We carefully pack all orders to ensure they arrive safely and intact.

Transit Damage: We do not provide refunds for items damaged during transit. If you receive a damaged item, please contact the shipping carrier to file a claim. However, feel free to bring this to our attention so we are aware.

Terms & Conditions

Agreement: Our terms and conditions are stated at the bottom of your design concepts. Please ensure you read and understand them before finalizing your design concept.

Acceptance: By confirming your order, you acknowledge and accept these terms and conditions, including our no-refund policy after shipping.

Contact Us

If you have any questions or concerns, please contact us:

Email: info@inawedesigns.co.nz

Thank you for your understanding and cooperation. We appreciate working with you and are committed to delivering high-quality, custom-designed signage & stationery for your events.